Shipping, Returns & Exchanges

Which carriers do you use for shipping?

We partner with trusted delivery services including Blue Dart, Delhivery, Ship Rocket and India Post to ensure your order reaches you safely and on time.

Will I be able to select my delivery method during checkout?

Yes, you can choose your preferred delivery method during the checkout process based on availability.

Do you offer international shipping?

Currently, we offer shipping across India. We will be introducing international shipping soon.

What are the available shipping options?

We provide standard and express shipping options within India. Delivery times will vary based on your location.

How can I track the status of my order?

You can track your order by logging into your account at www.deaurajewel.com or via the tracking link emailed to you after dispatch.

How do I return or exchange an item?

To initiate a return or exchange, visit our Returns & Exchanges page at www.deaurajewel.com and follow the instructions.

What should I do if my order arrives damaged or is missing items?

If your order is damaged or incomplete, please contact our customer service team within 48 hours of delivery for assistance.

Can I return an order made during a sale?

Sale items are usually non-refundable, but exchanges may be offered subject to availability. Please refer to our Returns Policy for full details.

Is it possible to modify my order after it’s been placed?

Orders can be modified within 24 hours of placement by contacting our customer service team. After this period, changes may not be possible.

Can I update my delivery address after placing an order?

Yes, you can update your delivery address within 24 hours of placing the order by contacting our customer support team.

What should I do if my package is being returned to the sender?

If your package is being returned to us, please contact customer support immediately to arrange reshipment or discuss an alternative solution.

Product Inquiries

Is your jewellery resistant to water?

Yes, our jewellery is waterproof, sweat-resistant, and designed to resist tarnishing

What materials are used in your jewellery?

Our jewellery is made from stainless steel, plated with 18k gold, and is nickel, lead, and cadmium-free.

How can I find the right ring size for me?

You can refer to our ring size guide available on the product page to determine your perfect size. Link to Ring Size Guide

What’s the best way to care for my jewellery?

To extend the life of your jewellery, wipe it with a soft muslin cloth after wear and store it in its original packaging. Avoid contact with lotions, perfumes, and sharp objects. Link to Jewellery Care

Get in Touch

For any further inquiries, feel free to reach us on WhatsApp or email us at support@deaurajewel.com.